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GLOSSARY

Payback period

Months to recover CAC from gross profit.

Why it matters

Shorter payback recycles cash into growth faster. Many early-stage VCs prefer < 12 months for SMB SaaS.

Benchmarks

SMB < 12–15 months; Mid-market 12–18; Enterprise 18–24; usage-based varies by cohort.

Worked example

CAC $600; ARPU $60; GM 80% → Payback = 600 / (60×0.8) = 12.5 months.

Common pitfalls

Using revenue instead of gross profit; mixing paid vs blended CAC; not cohorting.

How to show in your deck

Financials slide: show payback in months next to CAC and LTV/CAC.

Formulas

Gross margin payback (months)
CAC / (ARPU x Gross margin)

If pricing is usage-based, use average gross profit per month from the target cohort.

FAQs

Related terms

CACGross margin
GDR (Gross Dollar Retention)LTV:CAC ratio